LMN Questionnaire Please would you complete the following questionnaire. There will be a prize draw for all entrants to win a top of the range Colour Photo Printer! The prize draw will take place at the end of our Digital Repositories Event on 27th November, check http://www.lmn.net.uk/events/27nov2007/index.htm for more details LMN is currently looking at the demand for third-party support services amongst members with a view to negotiating appropriate services at competitive prices. These third party services may be used to augment your current provision or as a substitute for your existing services. Please complete this form and click the Submit button. Your Name: Name of Organisation: 1. What areas of IT support currently cause you the most concern / issues? (please rank 1-13 - in order of concern / problems, 1 is the most concerning / problematic) Imaging Shortage of resources Asset information Software asset management compliance Disposal of equipment Maintenance of equipment Call logging / helpdesk facility Out of hours support Installation of equipment Moves and Changes for equipment Peak times of support / equipment deployment Print Management Other - please state Please add any comments here: 2. Of the areas mentioned in the questions above what ones would you be interested in a third party delivering? (please state all that apply. Please state reasons if few or none apply) 3. What is your biggest blocker to using third party organisations to deliver IT on your behalf? (please rank 1-5 in order of concern, 1 is the most concerning) Too expensive Sufficient number of IT resources now Sufficient in-house skills Little perceived benefit Concerned that Jobs may be lost Other - please state 4. Does the lack of asset information in your establishment cause issues and/or concerns? 5. If a third party was able to offer a shared service offering with other local Education establishments, would this be of interest to you? Yes No 6. Do you think a shared service approach with other establishments would be able to offer good value for money and/or benefits to your establishment? (please state any benefits / disadvantages you could envisage) The following questions are about the support that is offered to students 7. Are you satisfied with the level of support that you are currently able to offer your students? Yes No 8. Which area of student support is the most difficult for your establishment and why? 9. Would you be interested if a third party were to assist with out of hours support? (Please state timings and any other criteria that would apply) 10. Please use the space below to add any other areas that would assist your establishment or you would be interested in hearing about Can we quote you on future marketing material? If not, please tick the box: This information will only be processed in accordance with the provisions of the Data Protection Act 1998 and any other relevant legislation.